Tend Customer Support

  • Full Time
  • Remote

Website Tend

The #1 farm management software for small-scale diversified farm

ABOUT TEND

Tend is the first software platform of its kind with powerful tools for managing a small scale diversified farm. Tend utilizes advanced data analytics and a cloud-based platform to enable farmers to crop plan, keep records, manage daily operations, managing sales, and bring their farm business online. Read more about us at www.tend.com.

Customer Support Representative

Depending on your experience, compensation can range 20-30 an hour. As we grow, compensation can grow.

Remote | Tend | Full time

About the role

The Customer Support Representative responds accurately and efficiently to our customer needs. The ideal candidate has excellent communication skills, genuine empathy and the ability to represent our brand with pride. Representatives are expected to adapt to changes, contribute to improving the overall experience, and follow through on resolving customer issues with good judgment and a sense of urgency. We are a small start-up, so we are looking for someone who enjoys a start-up environment. This means you can “wear a lot of hats”, remain flexible, exude positivity, self-motivated, resourceful, and take initiative. Most importantly, we are looking for someone who is passionate about organic regenerative, diversified food systems and our mission to improve the lives of small-scale farmers.

Benefits

Food: Tend has an affiliated farm called Rancho Soquel in Santa Cruz, California. You have access to a free weekly Organic CSA box when the fields are producing.
Location: This position is remote, so skip the commute and hit your deadlines from home.
Flexibility: We understand that life does not always work around the 9-5pm work schedule. We offer flexible hours and prioritize healthy outdoor activities, as well as family time. This position is part-time, with the possibility for full-time for the right candidate.
Wellness: We are affiliated with a Yoga Outlet and SwimOutlet. Enjoy discounts on the products offered in these stores and a pro discount on many other top gear companies. Enjoy access to online yoga classes and more.

Who you are

• A self-starter, self-initiator
• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Attention to detail and follow through
• Proficient in Zendesk and other CS ticketing platforms
• Proficient use of Microsoft Word, Outlook, Excel and Windows software
• Ability to utilize the computer with accuracy and efficiency
• Effective time management and organization
• Ability to work independently and in a team environment
• Ability to maintain a positive attitude when dealing with all customers and coworkers
• Fast typing skills (40 + WPM)
• 2-year previous customer service or call center experience

What you will do

• Maintain high levels of customer service
• Answer customer inquiries via email and chat
• Research required information using available resources
• Manage and resolve customer feedback and complaints
• Organize and report feedback in a concise and constructive manner
• Provide customers with product and service information
• Process subscriptions and resolve issues according to procedure
• Identify and escalate priority issues
• Amend and improve the customer help center
• Assist with the development and maintenance of customer education materials
• Assess customer workflows and assist in improving the customer experience
• Adhere to the work schedule with regard to start and stop times and breaks
• Maintain a positive work atmosphere that strengthens the team
• Perform other duties and projects as assigned
• Help develop and document CS procedures
• Research required information using available resources
• Perform other duties and projects as assigned
• Conform with and abide by all regulations, policies, work procedures and instructions

Bonus points

• Farming experience
• 3+ years of customer service or call center experience

Tend is an equal opportunity employer

Tend is committed to the full inclusion of all individuals.

To apply for this job please visit grnh.se.